Get in Touch With Us

This is the direct line to the editorial team behind Crypto Casinos. If a payout time looks wrong, a bonus has changed, or you simply want a second opinion before you deposit, write to us and a person will read it.

The quickest route is email: [email protected]. We aim to reply within two working days. There is no phone line and no live chat — we are a small research desk, not a customer service centre, and writing gives us the detail we need to actually help.

Before you write: we are not your casino

This is the single most common mix-up, so it is worth stating plainly. Crypto Casinos is an independent comparison site. We do not hold your account, your balance or your coins. We cannot process a withdrawal, unlock a bonus, lift an account restriction or reverse a wager at BetPanda, CoinPoker, Cryptorino or any other brand we cover.

If your money is stuck, contact the operator's own support first — nearly all of the sites in this space run 24/7 live chat, and that is where account-specific problems get solved. Once you have done that and been ignored or fobbed off, tell us. Patterns of slow payouts and shifting terms are exactly what shapes our rankings, and reader reports are one of the few ways we hear about them early.

How commercial relationships work here

Some of the links on this site are affiliate links, which means Crypto Casinos may earn a commission if you open an account through them. That costs you nothing extra and it does not buy a position. Ratings and order are set editorially, on the criteria below, and a brand that pays more does not move up. If you think a write-up reads as though it were bought, say so in an email — that is a complaint we take seriously and will answer directly.

What we can actually help with

• Corrections — a bonus that no longer exists, a wagering requirement that has changed, a coin that has been dropped. Include the brand and where you saw it and we will re-check.
• Questions about terms — if the small print on a cashback or rakeback deal is opaque, we will read it with you and tell you what we think it means.
• Payout experiences — how long a crypto withdrawal really took, what verification was asked for, whether a limit bit.
• Coverage requests — a brand, a game type or a question you want researched.
• Partnership and press — operators, affiliate managers and journalists should introduce themselves and say what they want up front.
• Safer gambling concerns — including requests to be removed from any mailing list. Flag it in the subject line and it goes to the top of the queue.

The brands readers ask about most

Roughly half our inbox concerns the same handful of sites. Short notes on the three that come up most, so you know what we already know before you write.

BetPanda

Our highest-rated site at 10.0, and it earns that mainly on withdrawal speed and a stripped-back, no-fuss account process. The headline package is a $750k World Cup Race plus 10% weekly cashback and a 100% match bonus up to 1 BTC — the match is a deposit bonus, so your own money is at stake, and the race and cashback run to their own schedules and qualifying-stake rules. Read those terms; the cashback percentage and the bonus are separate mechanics and readers regularly conflate them. Limitation: promotions built around a single sporting event are temporary by nature, and what is on the page when you read this may not be what greets you at signup.

CoinPoker

Rated 9.8, and the reason it sits here is that it is a poker room first. The 150% up to $2,000 welcome offer typically releases in increments as you generate rake rather than landing in your balance whole, which is standard for poker but catches out casino players who expect an instant credit. Worth your time if you play cards; less so if you want slots. Limitation: the casino-side library is thinner than the dedicated crypto casinos on this list, and the value of the bonus depends entirely on volume you may not want to play.

Cryptorino

Also 9.8. It is the closest thing here to a straightforward crypto casino: 100% match up to 1 BTC plus 10% weekly cashback, with a slot-led library and quick coin payouts. The weekly cashback is the more useful half of that for most people, since it returns something regardless of whether you clear the match. Limitation: it is a younger brand than some, with less public track record on large withdrawals, so scale up slowly.

Where the rest sit

All bonus figures are as advertised by the operator and are subject to their own wagering, maximum-bet, expiry and game-weighting rules. Bonuses are quoted in the currency the site uses; deposits from a UK player are usually made in GBP and converted to crypto, or funded from coins you already hold. Always open the terms tab before you claim.

Money questions we get asked

These come up so often that answering them here saves everyone an email.

• What it costs to take part — nothing to browse or compare. Playing costs whatever you deposit. Minimum deposits vary by site and coin, and no welcome match is free money: you have to fund it yourself and meet a playthrough before anything converts to withdrawable balance.
• How you pay in — the sites on this list are crypto-first. Bitcoin, plus the usual alternatives such as Ethereum, Litecoin, Dogecoin and stablecoins like USDT, sent from your own wallet or an exchange. Several also accept card or e-wallet purchases through a third-party on-ramp, which converts your GBP to coin at that provider's rate and fee.
• Fees — the casino often charges nothing for a crypto withdrawal, but the blockchain does. Network fees on Bitcoin fluctuate; cheaper chains and stablecoins usually cost pennies. On-ramps and exchanges take their own cut, and converting GBP to crypto and back can lose you a few percent round-trip even when nothing goes wrong.
• How fast you get paid — this is what Crypto Casinos is built around. A crypto withdrawal that clears review typically settles in minutes rather than days, but advertised speeds are the operator's claim, not a measured result, and a manual check on a large or first-time cashout will add hours.
• Limits — expect per-transaction minimums, daily and monthly maximums, and sometimes tighter caps until an account has been verified. Check these before you win, not after.

What these sites actually offer

Useful context if your question is really \"where should I look?\" rather than \"who do I email?\".

• Slots — the bulk of every library, from classic three-reel through to high-volatility and jackpot titles.
• Table games — blackjack, roulette, baccarat and poker variants in RNG form.
• Live dealer — streamed tables and game-show formats, usually with higher minimum stakes.
• Crash and originals — the crypto-native category: crash or \"crush\" style multiplier games, dice, mines, plinko and provably fair in-house titles where you can verify the result seed yourself.
• Poker — a proper room in CoinPoker's case, rather than a casino table.

Most of these operators also run a sportsbook alongside the casino, covering football, tennis, esports and more, with in-play markets and cash-out. It is a different product with different maths — margins sit in the odds rather than an RTP, and sports bets are frequently excluded from casino bonus wagering or weighted at a fraction. Some also offer racing sections and, in a few cases, virtuals. If you are comparing offshore options more broadly, our rundown of casinos outside the GamStop scheme covers neighbouring ground.

Eligibility, regulation and what that means for your email

You must be 18 or over to gamble or to use this site. We will not discuss accounts or offers with anyone who tells us they are under 18.

Gambling in Great Britain is regulated by the Gambling Commission, which licenses operators targeting the British market and sets the rules on verification, advertising and GamStop participation. Several of the crypto casinos compared here are licensed offshore rather than by the Commission, which is what allows the larger bonuses and lighter verification many readers come looking for. The practical consequence: the protections you get are those of the operator's own licensing jurisdiction and its terms, not the British regime, and disputes are handled by that regulator's process. We do not claim any specific licence on behalf of any brand — check the footer of the operator's own site for its current licensing details, and read them before you deposit rather than after.

On verification, \"no KYC\" in practice usually means no documents at signup — an email address and a wallet are often enough to start playing, which is genuinely convenient and keeps your identity out of another database. It rarely means no checks ever. Large withdrawals, bonus abuse flags and source-of-funds rules can all trigger a request later. If that happens to you and the request seems unreasonable, tell us; it is the kind of detail that changes a rating.

Tax, currency conversion and record-keeping are your own responsibility. We do not give financial or legal advice, and we cannot tell you what to declare.

How we rate what we publish

So you know what standard you are holding us to. Our scores are editorial judgements from desk research — reading terms and conditions, licensing pages, payment documentation and public reports. We have not deposited, played or withdrawn at these sites, and we never present an editorial rating as a customer review score. The weighting runs roughly: withdrawal speed and the conditions attached to it first, then the real value of bonuses once wagering is accounted for, then game range and provider quality, then verification friction, then how clearly the operator writes its own rules. Commission plays no part.

Getting a faster reply

1. Put the brand name and the issue in the subject line.
2. Say what page you were reading, if it is a correction.
3. Include dates, amounts and the coin used for payout questions — and never send us passwords, private keys, seed phrases or copies of ID. We will never ask for any of them.
4. Tell us what outcome you want: a correction, an explanation, or just to put something on record.

If gambling has stopped being fun

Set deposit and loss limits before you need them, and use the self-exclusion and cooling-off tools in your account settings. Free, confidential support is available in the UK from GamCare and the National Gambling Helpline, and BeGambleAware publishes guidance on spotting the warning signs. If you mention any of this in an email to us, we will reply with resources and without a sales pitch.

Send it over whenever you are ready — [email protected]. Corrections and reader reports genuinely do change what gets published here.